The ‘City Transport Authority’ (CTA) is implementing a new automated scheduling system for its bus and tram drivers. This system aims to optimize routes and reduce operational costs. However, many drivers, particularly those with long tenure, are concerned about the potential for reduced hours, loss of control over their schedules, and the complexity of using the new technology.
Evaluate how the CTA could utilise incentives and empowerment as low-risk strategies to mitigate employee resistance to the new automated scheduling system. Justify your response with specific examples relevant to the CTA’s situation.
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Create Free Account Log inThis is a free VCE Units 3 & 4 Business Management practice question worth 8 marks, testing your understanding of Low-risk strategies for resistance. It falls under Implementing change in Unit 4: Transforming a business. Submit your answer above to receive instant AI-powered marking and personalised feedback.
Businesses are under constant pressure to adapt and change to meet their objectives. In this unit students consider the importance of reviewing key performance indicators to determine current performance and the strategic management necessary to position a business for the future. Students study a theoretical model to undertake change and consider a variety of strategies to manage change in the most efficient and effective way to improve business performance. They investigate the importance of effective management and leadership in change management. Using one or more contemporary business case studies from the past four years, students evaluate business practice against theory.
In this area of study students explore how businesses respond to evaluation data. It is important for managers to know where they want a business to be positioned for the future before implementing a variety of strategies to bring about the desired change. Students consider the importance of leadership in change management and discuss and evaluate effective strategies for managing change. Students consider how leaders can inspire change and the effect change can have on stakeholders of a business. They consider the principles of Senge’s Learning Organisation and apply the Three-step Change Model (Lewin) in implementing change in a business. Using one or more contemporary business case studies from the past four years, students evaluate business practice against theory, considering how corporate social responsibility can be incorporated into the change process.
low-risk strategies to overcome employee resistance including communication, empowerment, support and incentives
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