About AI on StudyPulse - Help
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Something off with the AI? Tell us.

A human reads every report. Use the form below, or scroll down for how our AI works, where it can trip up, and what happens to your data.

Report a wrong or harmful AI output

Tell us what went wrong.

For urgent issues, email [email protected].

Worried about something serious?

If the AI distressed you, or you're worried about your own or someone else's wellbeing, reach out to people who can actually help:

More about AI on StudyPulse

What uses AI on StudyPulse ▾

AI shows up in three places. Every one is a draft for you to learn from, not a final authority. Your teacher's mark always beats ours.

  • Answer marker - reads your written answer and decides marks + feedback.
  • Essay marker - annotates your full essay against rubric criteria.
  • Tutoring chatbot - the “AI Tutor”; answers questions about VCE content.
How to tell when something is AI-generated ▾

We label AI output wherever it appears. Look for:

  • “AI-generated” or “Feedback by AI” notes under feedback panels.
  • The purple/indigo gradient we use for AI Tutor and AI Marker headers.
  • A “Report this output” link next to AI content.
  • On questions: a note saying whether it's from VCAA or AI-generated.

Spot an AI output that isn't labelled? Tell us - that's a bug.

What AI gets wrong ▾

AI language models predict plausible-sounding text rather than checking facts, so they can slip up in a few common ways:

  • The occasional wrong answer - AI can sound certain even when it isn't. Treat its answers as a starting point and cross-check anything important.
  • Bias - trained on the internet, it can pick up stereotypes or assumptions about “good student writing.”
  • Misreading handwriting - bad lighting, messy script, or diagrams can cause misreads in photographed answers.

Rule of thumb: if an AI answer will change what you write on an actual SAC or exam, verify it first - with your teacher, textbook, or VCAA. Use us as a second opinion, not a first one.

What AI on StudyPulse will not do ▾
  • Mark anything that counts for your ATAR. Nothing here is reported to VCAA or affects your VCE result.
  • Replace your teacher. If our feedback contradicts your teacher, your teacher is right.
  • Write a SAC answer for you. Pasting an AI answer into a SAC breaches VCAA authentication rules. The chatbot teaches; it doesn't ghost-write.
  • Rank who's “smarter.” Leaderboards are opt-in and gamified, not an assessment.
  • Share your work with other students. Submissions go to the AI provider that marks them and to your teachers (if you're in a class).
Your data and AI providers ▾

When AI marks an answer or answers a chat message, we send the relevant text (and sometimes an image you uploaded) to a third-party model provider for processing.

We send only the minimum the model needs - question, your answer, rubric, current conversation. We don't send your name, email, or school.

Our providers run on a zero-data-retention basis: your prompt is processed and discarded - never stored on their side. Full details in our Privacy Policy.

Want to opt out of AI entirely? Email [email protected].

For teachers and parents ▾

StudyPulse is a study tool. AI feedback helps students identify gaps between attempts so they can improve before SACs and exams.

When a school administers StudyPulse, teachers can review submissions made by their students, including the AI feedback the student saw.

Full details on data handling, subprocessors, consent, and student rights: Privacy Policy, Terms of Service, and our Safety-by-Design commitments. Schools evaluating us for ST4S: email [email protected].